Complaints & concerns
At Northern Star Academies Trust (NSAT) we highly value the positive relationships we have with parents, carers and our wider school communities. We are committed to delivering the highest possible standards in everything we do. It is important to us that we address any concerns or complaints fairly and that we do everything we can to reach a positive outcome for everyone.
We believe that the majority of concerns can be addressed informally, and we urge you to raise these with the class teacher or appropriate member of staff as soon as possible. Where you feel as though your concern has not been dealt with satisfactorily, we have a clear and fair complaints process in place which you can access using the link below.